Refund policy

Refund information for digital and physical products

Read the official ChronicHacker policy information below. These pages explain the operating terms, support expectations, and order-related details for digital downloads and physical products.

Digital download purchases are generally considered final once delivery has been completed, since access is provided electronically.

Physical product questions or order issues should be sent to [email protected] with the order email and product name.

ChronicHacker reviews customer issues case by case and aims to handle support requests fairly and clearly.

Before you buy

Read the Downloads FAQ

Review common questions before purchasing a digital product.

See how delivery works

Understand the secure email delivery path before checkout.

Need pre-purchase help?

Use the support page if you want clarification before buying.